At KAILEY APPLE LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
- Items must be unused, unwashed, and in original packaging.
- Returns must be initiated within 14 days of delivery.
- Certain items (e.g., final sale or clearance products) are non-returnable.
2. How to Request a Return
To start a return, contact us at info@kaileyapple.shop with your order number and reason for return.
Once approved, we will provide you with return instructions.
3. Refunds
- Refunds are issued to the original payment method once we receive and inspect the returned item.
- Shipping costs are non-refundable.
- Please allow 5–10 business days for the refund to appear in your account.
4. Exchanges
We currently do not offer direct exchanges. To replace an item, please return the original and place a new order.
5. Damaged or Incorrect Items
If you received a defective or incorrect product, contact us within 7 days of delivery for a replacement or refund.